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support@bridgebase.com

This document explains how to log into BBO.

If you run into any trouble, send an email to support@bridgebase.com

Once you install BBO, you will see a shortcut on your desktop.
The shortcut looks like screenshot of shortcut.

Launch the software by double-clicking on the BBO shortcut on your desktop. Click Log In. Type in the username and password. If you want to avoid typing these in again and again each time you use BBO, check the "Remember password" box.

You will be logged into BBO. The first thing you see will be a list of players. Your own name will be first in the list. You can click on your name to edit your profile (change your password, etc.)

Click the red HELP button to get help with the software.

BBO is a complex beast, but once you get used to it, you'll be happy you took the time.

Here are some common problems and resolutions

How do i just play bridge?
Log in. Click the button at the bottom that says PLAY BRIDGE, then click on Main Bridge Club. You will see a list of tables. Find a table that needs one player by looking for a table with one empty column. Click on that column to sit down and start playing.
I forgot my password
Drop us an email. If your email address matches that in your profile, we'll email you your password. Or you can create a new username for yourself, and abandon the old one.
How do i become a Kibitzer?
Log in. Click the button at the bottom that says PLAY BRIDGE, then on Main Bridge Club or Tournaments (and select a tournament). You will see a list of tables. Find a table with all columns filled in and click on the rightmost column.
I see a message that says "Could not connect to server"
There are many causes for this message.
  1. You are in a corporate environment, and a firewall is blocking access. Ask your network administrator to allow your PC to connect to bbo.bridgebase.com on TCP port 9999.
  2. You are running a personal firewall (often bundled with antivirus programs like Norton). Configure the firewall to allow c:\bridge base online\netbridgevu.exe to connect to bbo.bridgebase.com (on TCP port 9999, if the firewall needs to know).

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