(+1)-702-987-5223
(+1)-866-376-9867
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support@bridgebase.com (+1)-702-987-5223 (+1)-866-376-9867 |
| I sent you an email and never heard back!
Short answer: check your spam box for an automated "challenge" from us, and reply to it. We get a lot of spam ourselves. When we detect an incoming email, we reply with a "challenge" email that you must reply to in order to release the original email. Some email systems (yahoo, for example) are too aggressive about spam detection and put this automated response into the spam bin. If you don't manage to reply to our challenge, your original email is never seen by a human. |
| Will BBO work on a Mac? On Linux?
Yes and no. BBO requires a PC and a reasonable version of Windows. Our software will run on a Mac provided the Mac is capable of running Windows software. Here are a couple of commercial solutions. Both require you to purchase software as well as a copy of a version of Windows.
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| When will you start charging for BBO?
Our goal is to provide as many free services as possible for as long as possible. BBO is a business and we support our site by offering pay services such as ACBL and BBO masterpoint tournaments in addition to the occasional advertisement in the free areas. |
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I installed BBO for the first time but it won't connect
BBO just upgraded itself, and now it won't connect The most likely cause of this is that something is blocking BBO from connecting to the Internet. Many PCs run antivirus software from Norton and the like. These antivirus programs often include a "personal firewall" and this firewall is probably blocking BBO. To resolve this, you need to instruct your firewall to allow "c:\bridge base online\netbridgevu.exe" to access the internet. Email us if you like, and tell us what antivirus product you are using. Or better, contact your antivirus company and tell them that you need instructions on how to allow a newly-installed program to connect to the Internet. Many corporate environments don't allow desktop programs to make direct connections to the Internet. You'll have to talk to your network guy. BBO makes a single outbound connection on TCP port 9999 to bbo.bridgebase.com |
| My network uses a proxy. Will BBO work?
BBO is not natively proxy-aware. Some users have reported success with Sockscap32 |